Contact us
Questions about an order, a product, or the documents you need? Our support team is here to help.
Order tracking
Tracking number by email
Sent as soon as your parcel is dispatched, with live delivery updates.
Delivery countries
USA · UK · Canada · Australia
Typical delivery takes 8–10 business days, up to 15 with customs delays.
Before you write in
- Order changes. Orders can be cancelled free of charge any time before they ship — send your order number as early as possible.
- Wrong item received. Contact us within 48 hours of delivery with clear photos of the product and packaging so we can arrange a replacement.
- Payment declined. Card failures are usually bank security checks or disabled international transactions — check with your bank first.
- Prescription items. Some medicines need a valid prescription or medical documentation depending on your country. We will guide you after you order.