Our Quality & Delivery Guarantee
Every order is backed by a simple promise: genuine products, careful handling, and a fix if something goes wrong in transit.
Genuine, sealed products
We source medicines from established manufacturers and licensed distributors, and every item ships in its original sealed manufacturer packaging with batch number and expiry date intact.
- Minimum remaining shelf life checked before dispatch
- Batch and expiry details visible on every pack
- No repackaging or loose strips
Delivery guarantee
Most orders arrive within 8–10 business days after payment is confirmed. If a parcel is lost in transit or seized at customs, we will reship the order at no extra cost once the carrier confirms the loss.
Reshipment requests must be raised within 30 days of the estimated delivery date. We may ask you to confirm your address and sign a short declaration of non-receipt.
Wrong or damaged items
If you receive the wrong medicine, the wrong strength, or a damaged pack, contact us within 48 hours of delivery with photos of the product and outer packaging. Once verified we will send a replacement at no charge.
What the guarantee doesn't cover
- Delays caused by an incorrect or incomplete delivery address
- Parcels refused or left unclaimed at the carrier depot
- Medicines ordered without a required prescription
- Change-of-mind returns on opened medicines (see our Return Policy)
Designed and developed by AI Jugaad