Return Policy

Orders can be cancelled at no cost any time before they ship. Once a parcel has been dispatched it can no longer be cancelled. Email us as early as possible with your order number.

If you receive the wrong medicine, the wrong dosage, or a damaged product, contact us within 48 hours of delivery. We may ask for clear photographs of the product and its packaging so we can investigate. Once verified, we will arrange a replacement.

For safety reasons we cannot accept returns of medicines that have been opened, used, or stored outside their original packaging. Returns are accepted only for unopened items in their original condition.

Approved refunds are issued to the original payment method. Depending on your bank, the credit can take several business days to appear on your statement.